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ABOUT US - AWARDS - HOW TO ORDER - SHIPPING - INTERNATIONAL ORDERING - RETURN POLICY - LIBRARY, INSTITUTION, DEALER AND RETAILER INQUIRIES - PREMIUM ITEMS
ABOUT USOur goal is to provide lots and lots of media fun and education for everyone through award-winning DVDs, Books, and CDs, that will amaze, amuse, entertain, and educate.
Marshall Publishing & Promotions, Inc.
1075 Bradford Ct.
Elgin, IL 60120
Barrington, IL 60010
CUSTOMER SERVICE: 888-300-3455 Mon thru Sun 24/7!
HOW TO PLACE AN ORDERIt's easy to place your order. Just browse our site to find the DVDs, books or merchandise items you are looking for, fill your shopping basket with the items, check-out and submit your order over the Internet. You can also send a check with order information to our address at: Marshall Publishing Dept. INT 1075 Bradford Ct. Elgin, IL 60120; phone your order by calling TOLL-FREE 1-888-300-3455 from 9AM to 7PM CST Mon - Sat.
You may use your VISA, MasterCard, American Express, Discover or Paypal to pay and rest assured your order and card are secure on our website, or you may send a check or money order (U.S. banks only). All prices/payments need to be made in U.S. Dollars and must include shipping & handling charges.
SHIPPING and HANDLING INFORMATION and CHARGESListed below is our table of shipping charges for orders within the U.S. We normally ship all in-stock orders within 24 - 48 hours of receipt.
SHIPPING & HANDLING CHARGES:
Inside United States (Any State)
USPS Priority Mail 3 - 5 Business Days Delivery $9.95 Select this service to insure delivery for Gift Giving and Holidays!
USPS First Class Mail 7 - 10 Business Days Delivery $5.95
We cannot be responsible for delays caused by the U.S. Postal Service or incorrect delivery addresses.
We stock all items in our warehouse however, occasionally due to high demand for an item or during the Holidays, we might find ourselves temporarily out-of-stock. In these rare occurrences, your order will be sent to you as soon as we receive them into our warehouse via Priority Mail at no additional charge to you. If we are in an out-of-stock position you will be notified by e:mail or phone–please do not continue to call as it will not help matters any.
If you need an order expedited, you may contact us by E-mail at email@example.com, phone at 888-300-3455 or fax 224-238-3531. We do charge extra for this service depending on your location and level of delivery service desired.
INTERNATIONAL ORDERINGFOR ORDERS OUTSIDE THE United States PLEASE VISIT http://www.AMAZON.COM or http://www.railfandepot.com to place your order.
RETURN POLICY Every item we offer comes with a 100% satisfaction guarantee. If you are not completely satisfied with any item you may return it within 60 days for a full refund or exchange (less the original shipping & handling charges).
If you received merchandise that was damaged in shipment, or is defective please call our Toll-Free Customer Service Number at 1-888-300-3455 and leave detailed information about your order, the problem, your address and phone number. We will return your call within 24 business hours and ship you a replacement within 5 - 10 days.
Return items to: Marshall Publishing ATTN: Customer Service 1075 Bradford Ct. Elgin, IL 60120.
LIBRARY, INSTITUTION, RETAILER and DEALER ORDERINGIf you are a company or an organization and wish to use a purchase order or letterhead please send a fax request to 224-238-3531 or send an email to firstname.lastname@example.org to request discount pricing and terms.
PREMIUM ITEMSMany of our DVDs, Books, and CDs, are available for use as premium items or giveaways. Companies looking for that unique premium low cost premium item that is perceived as something of real value will appreciate the use of our products. They are customizable with your name and other information, especially our Fire Safety Songs & Safety Tips DVD. Many fire departments as well as insurance agents, schools, clubs,community outreach programs, and corporations will find this valuable DVD a perfect premium. Customizable in both packaging and on the disc we can supply these in just about any quantity at a cost efficient price. Please call 224-238-3530 and leave your callback information and we will follow up with a quote uniquely designed for your next premium giveaway.